London Hydro Reports Customer Data Exposure in Security Incident

London Hydro, a Canadian utility, disclosed a security incident affecting customer data, potentially exposing names, addresses, email addresses, phone numbers, account and billing numbers, service addresses, pricing plans, contract start dates, and meter information. The company confirmed that sensitive financial data, including banking information and payment card details, were not involved. The exact attack method, whether data was exfiltrated, and the number of affected customers remain unclear. London Hydro has begun notifying impacted individuals and has advised them to monitor for suspicious communications and unfamiliar account activity. The utility has not provided details on how the intrusion occurred or if operational technology systems were affected.

Key Points: • London Hydro disclosed a security incident affecting customer personal data. • Sensitive financial information was not compromised in the breach. • Details on the attack method and number of affected customers remain undisclosed.