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Adobe Data Breach Allegedly Exposes 13 Million Support Tickets

Gbhackers •Divya • April 3, 2026

A threat actor known as “Mr. Raccoon” claims to have breached Adobe, stealing a massive amount of sensitive data. According to a report by International Cyber Digest, the stolen files include 13 million customer support tickets, 15,000 employee records, internal documents, and all of the company’s HackerOne bug bounty submissions. The attacker did not hack […]

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This article is one source in a clustered incident — the cluster page carries the summary, timeline and every other outlet covering it.

Adobe Breach Allegedly Exposes 13 Million Support Tickets and Employee Records Cybersecurity analysts have reported an alleged breach at Adobe, purportedly executed by a threat actor known as 'Mr. Raccoon.' The breach may have exposed sensitive data, including 13 million customer support tickets and 15,000 employee records. The attacker claims to have accessed Adobe's helpdesk system through a compromised third-party business process outsourcing provider. Screenshots shared by the threat actor suggest access to internal documents and a Microsoft SharePoint instance. Adobe has not yet confirmed the breach, and the validity of the claims remains uncertain. Malware researchers suggest that the attacker likely used a remote access trojan (RAT) delivered via email. Customers who interacted with Adobe recently are advised to remain vigilant against potential phishing attacks. The full scope of the impact and the sensitivity of the data involved is still unclear. 4 sources 58

Extracted Entities

Adobe Data Breach Allegedly Exposes 13 Million Support Tickets

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Extracted Entities

APT Groups (1)

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Companies (1)