Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and ThreatCluster Ltd ("ThreatCluster," "we," "us," or "our") concerning your access to and use of the ThreatCluster threat intelligence platform.

By accessing or using ThreatCluster, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the service.

2. Use of Service

2.1 Licence Grant

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use ThreatCluster for your internal business purposes.

2.2 Service Description

ThreatCluster provides:

• Aggregated threat intelligence from multiple sources
• AI-powered clustering and analysis of security information
• Search and filtering capabilities
• Threat tracking and monitoring features
• API access (for eligible subscription tiers)

2.3 Service Availability

We strive to maintain 99.9% uptime but do not guarantee uninterrupted access. Service may be suspended for maintenance, updates, or emergency repairs.

3. User Accounts

3.1 Account Registration

• You must provide accurate and complete registration information
• You are responsible for maintaining the confidentiality of your account credentials
• You must notify us immediately of any unauthorised access
• You are responsible for all activities under your account

3.2 Account Restrictions

• One account per user (no shared accounts)
• Accounts are non-transferable
• Automated account creation is prohibited
• We reserve the right to refuse or terminate accounts

4. Subscriptions and Payment

4.1 Subscription Plans

• Free tier with limited features and data access
• Paid subscriptions with enhanced features and limits
• Enterprise plans with custom terms

4.2 Payment Terms

• Payments are processed securely through Stripe
• Subscriptions auto-renew unless cancelled
• Prices may change with 30 days' notice
• All fees are non-refundable except as required by law

4.3 Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No partial refunds are provided for unused time.

5. Prohibited Uses

You agree not to use ThreatCluster to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Transmit malware or malicious code
• Attempt to gain unauthorised access to systems
• Interfere with or disrupt the service
• Scrape or harvest data beyond your subscription limits
• Resell or redistribute our data without permission
• Use the service for illegal surveillance or harassment
• Impersonate others or provide false information
• Circumvent usage limits or access restrictions

6. Content and Intellectual Property

6.1 Our Content

All content provided through ThreatCluster, including but not limited to threat intelligence data, analyses, and AI-generated content, is owned by us or our licensors and is protected by intellectual property laws.

6.2 Your Content

You retain ownership of any content you submit to ThreatCluster. By submitting content, you grant us a worldwide, non-exclusive licence to use, process, and display such content for providing our services.

6.3 Feedback

Any feedback, suggestions, or ideas you provide may be used by us without obligation to you.

7. Privacy

Your use of ThreatCluster is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices.

8. Disclaimers

8.1 Service Disclaimer

THREATCLUSTER IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

8.2 Threat Intelligence Disclaimer

We aggregate and analyse publicly available information. We do not guarantee the accuracy, completeness, or timeliness of threat intelligence data. Users should independently verify information before taking action.

8.3 No Professional Advice

ThreatCluster does not provide legal, financial, or professional security consulting advice. Always consult qualified professionals for specific security decisions.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THREATCLUSTER SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, OR GOODWILL.

IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT PAID BY YOU TO THREATCLUSTER IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

10. Indemnification

You agree to indemnify, defend, and hold harmless ThreatCluster, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising from:

• Your use of the service
• Your violation of these Terms
• Your violation of any rights of another party
• Your content or activities

11. Termination

11.1 Termination by You

You may terminate your account at any time through your account settings or by contacting support.

11.2 Termination by Us

We may suspend or terminate your account immediately for:

• Violation of these Terms
• Non-payment of fees
• Suspected fraudulent or illegal activity
• Extended period of inactivity
• Our discretion with 30 days' notice

11.3 Effects of Termination

• Access to the service will cease immediately
• We may delete your data after 30 days
• Provisions that should survive will remain in effect

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.

Any disputes arising from these Terms shall be resolved through binding arbitration in London, UK, except where prohibited by law. You waive any right to a jury trial.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or service notification. Continued use after changes constitutes acceptance of the new Terms.

For minor changes, we may update the "Last updated" date without additional notice.

14. Contact Information