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Dell SupportAssist Update Forces Windows Systems Into BSOD Loop

Gbhackers •Divya • May 15, 2026

A faulty update to Dell’s SupportAssist Remediation service is triggering widespread system crashes, forcing thousands of Dell and Alienware devices into continuous Blue Screen of Death (BSOD) loops. Affected systems repeatedly crash with the “CRITICAL_PROCESS_DIED” error, often every 30 minutes, severely disrupting productivity and system stability. Dell has acknowledged the issue and confirmed that its […]

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This article is one source in a clustered incident — the cluster page carries the summary, timeline and every other outlet covering it.

Dell SupportAssist Update Causes BSOD Crashes on Windows Systems Dell has confirmed that a recent update to its SupportAssist Remediation service is causing Blue Screen of Death (BSOD) crashes on Windows 10 and 11 systems. Users of Dell and Alienware laptops are experiencing frequent crashes, with some reporting BSOD loops occurring every 30 minutes due to the 0xEF_DellSupportAss_BUGCHECK_CRITICAL_PROCESS error. Dell has advised affected users to uninstall the problematic version (5.5.16.0) of the SupportAssist Remediation service to resolve the issue. This incident follows previous reports of similar problems with Dell software updates, including BIOS issues that prevented systems from booting. Dell is actively working on a fix and has acknowledged the widespread impact of this bug, which has affected thousands of users since the update was released. Users are encouraged to seek further assistance if issues persist after uninstalling the service. 3 sources 57

Dell SupportAssist Update Forces Windows Systems Into BSOD Loop

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