We are aware of an active email phishing campaign targeting our customers. Frontier Airlines does not email customers requesting flight, reservation, payment or detail information. Do not respond to any email seeking this type of information.
For example, we will never you to request that you:
Revalidate or confirm an upcoming flight or reservation
Re-enter or confirm credit card information
Provide payment information to receive a partial or full refund
Click a link or button to confirm card details, billing information, or a refund
If you receive a message like this:
Do not click any links or buttons in the message.
Do not enter or re-enter your credit card, payment, login, or personal information.
Do not to the message or use information contained within it.
If you need to review a Frontier reservation, navigate to Frontier through the trusted website or app rather than through a link in the message.
If you have provided payment information in response to an email you believe may be suspicious, please your card issuer or financial institution.
If you have any additional questions, please call us at 801-401-9000 .
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