Playstation Users Report Unauthorized Child Accounts Email Changes

PSN users are reporting unfamiliar child accounts appearing in their family lists, with some claiming attackers bypassed 2FA.

Some users also received emails from PS Support unauthorized sign-in ID changes.

Sony and PlayStation have yet to on this, but users are reaching out to PS Support for resolution.

PlayStation comes into the news spotlight once again as PSN (PlayStation Network) users are reporting a possible security issue that appears to let unknown people into their accounts and add unfamiliar child accounts to their family lists, which poses a major risk. Some users who reported this issue on October 24, 2026, suspect that attackers have bypassed two-factor authentication (2FA), though that hasn’t been confirmed.

PSN Users Report Unauthorized Family Members and Account Changes

Several PSN users on X say they found unauthorized child accounts operating from overseas in their PSN family lists that they never added themselves. Others received emails changes to their sign-in IDs or email addresses that they didn’t make.

Similar complaints trace back to early October, with affected players sharing their experiences in subreddits and on social media, which is holding them back from playing games like Marvel’s Wolverine on their PS5.

A report published in a Japanese news outlet on October 26 added to the attention, claiming unauthorized family members were being added despite existing security measures. Some users allege that attackers got past both passwords and 2FA set up on PSN accounts.

Although none of these claims have been independently verified, it’s still unclear whether they point to a single vulnerability or several unrelated account security problems. Reports have also raised concerns among PSN users personal information, including saved payment details, getting leaked to hackers, which could lead to them purchasing PS Plus subscriptions and more on the account.

If you’re one of the affected ones, you can check your family list directly from your PS5 console. Go to Settings -> Users and accounts -> Family -> Family Management and look through the accounts listed there. Any name which you don’t recognize is a massive red flag. It’s also worth checking your inbox for unexpected emails changes to your PSN sign-in ID or email address.

Furthermore, if you spot anything suspicious, PlayStation Support, then review your account security settings and saved payment info. But do note that Sony’s official guidelines state that child family members can’t simply be removed from a family list, which could make the cleanup harder.

Sony is also investigating the issues and has advised users to be familiar with the PSN Family Management settings, where the company states users can add Parental Controls that can “restrict games that can be played and movies that can be watched”, “set limits on playtime and manage gaming hours”, “ wallets and set monthly spending limits”, and “restrict communication features, such as voice chat and messaging.”

Last year in December 2025, PSN users also faced a security scare where a 2FA breach suggested that PS accounts could be hacked using profile names and transaction IDs of players. It was then advised to users to keep their transaction IDs confidential and not publicly them with anyone.

Beebom has reached Sony for a on this situation, so make sure to check back here for an update. Until then, keep your 2FA on, reset your account password, and don’t any of your personal info online to avoid such an attack on your PSN account.

Rishabh Sabarwal is a Gaming Editor at Beebom with over 7 years of experience covering the video game industry. He specializes in AAA releases and live-service games, and currently leads Beebom’s Gaming vertical, shaping editorial direction and daily coverage. When he’s not tracking the big industry shift, Rishabh is busy cracking Wordles and curating puzzles for the Beebom Puzzle website.