posted a notice on its website.

Excelas is providing notification of an event that may impact the security of information related to certain individuals affiliated with Excelas. Although Excelas has no evidence that any information has been used to commit identity theft or fraud, Excelas is providing information and resources to help individuals protect their information from possible misuse, should they feel it appropriate to do so.

On or January 28, 2026, Excelas learned of suspicious activity on its network. Excelas promptly began working with third-party cybersecurity specialists and law enforcement authorities to complete a thorough investigation. The investigation determined that an unauthorized actor gained access to certain Excelas computer systems between November 27, 2025, and December 3, 2025, and may have accessed or taken a limited amount of information during that time.

The information stored on the affected systems varies by individual and may include some or all of the following: name, date of birth, Social Security number, government-issued identification, medical, health, or diagnosis information, medication information, medical record images, insurance information, or payment information.

Excelas is diligently working with appropriate resources to investigate this event and assess mitigation steps. Excelas has also been in touch with law enforcement authorities and is working to enhance system safeguards as part of its ongoing commitment to data security.

Individuals with questions regarding this event may call toll-free at 844-576-3143 9:00 a.m. and 6:30 p.m. Eastern Time, Monday through Friday to answer any further questions. Individuals can also write to Excelas at 5247 Wilson Mills Road, #640, Richmond Heights, OH 44143.

Excelas encourages all potentially impacted individuals to remain vigilant by reviewing account statements and monitoring free credit reports for suspicious activity, and to detect errors. Suspicious activity should be reported to relevant parties, including banking or financial institutions. Additional information and resources are contained in the below Steps to Protect Personal Information.

Under U.S. law, a consumer is entitled to one free credit report annually from each of the three major credit reporting bureaus, Equifax, Experian, and TransUnion. To order your free credit report, visit or call, toll-free, 1-877-322-8228. You may also directly the three major credit reporting bureaus listed below to request a free copy of your credit report.

Consumers have the right to place an initial or extended “fraud alert” on a credit file at no cost. An initial fraud alert is a one-year alert that is placed on a consumer’s credit file. Upon seeing a fraud alert display on a consumer’s credit file, a business is required to take steps to verify the consumer’s identity before extending new credit. If you are a victim of identity theft, you are entitled to an extended fraud alert, which is a fraud alert lasting seven years. Should you wish to place a fraud alert, please any one of the three major credit reporting bureaus listed below.

As an alternative to a fraud alert, consumers have the right to place a “credit freeze” on a credit report, which will prohibit a credit bureau from releasing information in the credit report without the consumer’s express authorization. The credit freeze is designed to prevent credit, loans, and services from being approved in your name without your consent. However, you should be aware that using a credit freeze to take control over who gets access to the personal and financial information in your credit report may delay, interfere with, or prohibit the timely approval of any subsequent request or application you make regarding a new loan, credit, mortgage, or any other account involving the extension of credit. Pursuant to federal law, you cannot be charged to place or lift a credit freeze on your credit report. To request a security freeze, you will need to provide the following information:

Should you wish to place a fraud alert or credit freeze, please the three major credit reporting bureaus listed below:

Consumers may further educate themselves regarding identity theft, fraud alerts, credit freezes, and the steps they can take to protect your personal information by contacting the consumer reporting bureaus, the Federal Trade Commission, or their state attorney general. The Federal Trade Commission may be reached at: 600 Pennsylvania Avenue NW, Washington, D.C. 20580; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261. The Federal Trade Commission also encourages those who discover that their information has been misused to file a complaint with them. Consumers can obtain further information on how to file such a complaint by way of the information listed above. Consumers have the right to file a police report if they ever experience identity theft or fraud. Please note that in order to file a report with law enforcement for identity theft, consumers will likely need to provide some proof that they have been a victim. Instances of known or suspected identity theft should also be reported to law enforcement and state attorney general. This notice has not been delayed by law enforcement.