Woman who lost life savings in phishing scam takes on ING Bank, and wins

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Woman who lost life savings in phishing scam takes on ING Bank, and wins

Abc.Au • March 10, 2026

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Darwin woman Claudia Lee was travelling overseas when she became the victim of a phishing scam that saw her ING savings account drained of $48,000.

ING did not fully reimburse Ms Lee until she took legal action, accusing the bank of having missed numerous red flags.

An information security expert says laws should be strengthened so banks bear more responsibility for scam losses.

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Woman Wins Legal Battle Against ING Bank After Phishing Scam Claudia Lee, a Darwin woman, lost $48,000 from her ING Bank savings account due to a phishing scam while traveling abroad. After ING Bank failed to fully reimburse her, she took legal action, citing the bank's negligence in detecting red flags. An information security expert has called for stronger laws to hold banks accountable for scam losses. 2 sources 37

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MITRE ATT&CK (1)

T1566 - Phishing