Professionaladviser
CII Launches Guide for Managing Customer Vulnerability
First seen 25 Nov 2025, 15:27 UTC
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The Chartered Insurance Institute (CII) has released a guide titled 'Managing Customer Vulnerability in Insurance and Personal Finance: A Practical Implementation Guide' to assist insurance and personal finance firms in identifying and supporting vulnerable customers. The guide aims to promote fair outcomes for clients, acknowledging that up to half of UK adults may experience vulnerability at some point in their lives.
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