Nltimes.Nl Cybersecurity Incident Disrupts Albert Heijn's Online Services
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- •Albert Heijn's online services are down due to a cybersecurity incident.
- •The outage affects multiple subsidiaries, including Etos and Gall & Gall.
- •Customers cannot place online orders or access loyalty program discounts.
Albert Heijn and its subsidiaries, Etos and Gall & Gall, have experienced a significant outage since Sunday evening, attributed to a cybersecurity incident. The supermarket chain initially described the issue as an 'IT incident' but later confirmed it as a cybersecurity matter. The outage has rendered their websites and apps inoperable, preventing online orders and affecting in-store operations due to electronic price tags displaying outdated promotions. Customers are advised to retain their receipts for missed discounts as the loyalty program is also down. Albert Heijn is investigating the incident and prioritizing the protection of customer data. The duration of the outage remains uncertain, and customer service is unavailable due to the systems being offline.
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