Qantas Investigates WhatsApp Phishing Targeting Customers

• •Qantas is investigating WhatsApp phishing targeting its hotel customers.
• •Customers received suspicious messages requesting payment details.
• •No threat actor has been identified for the current phishing attempts.

Qantas is investigating reports of phishing attempts targeting customers of Qantas Hotels via WhatsApp. Customers have received suspicious messages requesting payment details, which the airline and Capella Hotels confirm did not originate from them. Qantas advises customers to ignore such messages and to verify bookings only through official channels. This incident follows a significant data breach in 2025 that compromised over five million Qantas customers' data. No specific threat actor has been identified in relation to the current phishing messages. The situation is under investigation, and Qantas has reiterated its policy of never requesting personal information through WhatsApp.