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Google Cloud Outage Disrupts Major UK Services Including Revolut

Google Cloud Outage Disrupts Major UK Services Including Revolut

First seen 20 Oct 2026, 12:50 UTC • •

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ThreatCluster AI
ThreatCluster •October 21, 2026 at 12:48 UTC
  • •A power event at Google Cloud's London data center caused widespread service disruptions.
  • •Major UK banks and services, including Revolut, were significantly affected, impacting millions of users.
  • •Google Cloud's single-region architecture left customers vulnerable to outages without failover options.

On October 20, 2026, a power event at Google Cloud's London data center caused significant disruptions to various services, including banking apps like Revolut, Lloyds, and HSBC. The outage began at 07:08 BST and affected multiple cloud services across the europe-west2 region, leading to widespread issues with card payments, ATM withdrawals, and online banking. Google confirmed the outage was due to a power failure in the europe-west2-b availability zone, which is one of three zones in its London region. Although Google reported that the issue was mitigated by 15:00 BST, some customers continued to experience problems. The incident highlighted the risks associated with relying on a single cloud provider for critical services. Google has promised to conduct an internal investigation and provide a detailed analysis of the incident. Revolut, which serves millions of customers, reassured users that their money and data remained safe during the disruption.

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Timeline

2026-10-20
Outage begins
A power failure in Google Cloud's europe-west2-b zone caused disruptions starting at 07:08 BST.
Computerweekly
2026-10-20
Google confirms mitigation
By 15:00 BST, Google reported that the power issue was mitigated, but some customers still faced problems.
Cyberkendra
2026-10-20
Revolut reassures customers
Revolut confirmed that all customers' money and data were safe despite service disruptions.
Irishexaminer

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Common questions

What services were affected?
Services affected included card payments, ATM withdrawals, and online banking for Revolut and other major UK banks.
Is my data safe?
Yes, both Google and Revolut confirmed that customers' money and data remained safe during the outage.
What should I do if I still experience issues?
If you continue to face problems, check the service status pages of Revolut and Google Cloud for updates and report any ongoing issues to customer support.