Salesforce Launches Agentforce IT, Challenging ServiceNow's Dominance

First seen 6 Dec 2025, 23:47 UTC • Theregister

•45

Article Content

Include sub-articles 1 / 1

Browse articles

ThreatCluster

Salesforce has introduced its AI agent-powered product, Agentforce IT Service, which aims to compete with ServiceNow in the IT service management sector. The product has received positive feedback from major clients, including PenFed, a significant credit union in the US, and was launched in October 2025. Salesforce CEO Mark Benioff announced the early success of the product to investors, highlighting its customer acquisition and cost-saving benefits.

How this analysis works

Attack Flow

Continue Reading

ShinyHunters Exploits Oracle PeopleSoft Zero-Day Vulnerability LVMH Brands Fined 36 Billion Won for Salesforce Data Breaches OrcaRouter AI Threat Report 2026 Highlights Rising Prompt Injection Risks Supply Chain Attack on node-ipc npm Package Exposes 822K Downloads to Credential Theft Zero Trust Framework Expands Amid Rising AI-Driven Cyber Threats New Pink Extortion Group Targets Microsoft 365 via Voice Phishing

Salesforce Launches Agentforce IT, Challenging ServiceNow's Dominance

Article Content

More articles in this cluster

Attack Flow

Defensive Countermeasures

Extracted Entities

Continue Reading