Scammers Exploit Airline Complaints via Fake Support Accounts

• •Threat actors impersonate airline customer support on social media.
• •Thousands of fake accounts identified, with hundreds created daily.
• •Scammers shift conversations to private channels to collect sensitive information.

Check Point's investigation reveals a coordinated social engineering campaign targeting airline customers. Scammers monitor social media complaints and impersonate customer support accounts to lure victims. Thousands of fake accounts were identified across platforms like X and Instagram, with new ones appearing daily. The scammers shift conversations to private channels, asking for personal information under the guise of offering refunds or compensation. Victims are convinced their claims have been approved, leading to the collection of sensitive data and financial information. The campaign remains active and evolving, with researchers documenting multiple scam variations. This highlights a significant challenge in external attack surface management as threat actors exploit public customer interactions.