Telus Data Breach Exposes Customer Information and Triggers Investigation

• •Unauthorized access to Telus customer accounts occurred between February 2025 and June 2026.
• •ShinyHunters hackers claimed to have stolen nearly 1,000TB of data, including sensitive customer information.
• •Telus is providing two years of complimentary identity protection services to affected customers.

Telus has confirmed a data security incident affecting some customer accounts, with unauthorized access occurring between February 2025 and June 2026. Affected customers have been notified via email that their personal information, including names, billing addresses, and partial payment card details, may have been compromised. The breach is linked to hackers known as ShinyHunters, who reportedly stole nearly one petabyte of data, including customer support records and sensitive information from various companies. Telus has offered complimentary identity protection services through Norton for affected customers and has reported the incident to law enforcement and the Privacy Commissioner of Canada. The company is actively investigating the breach and has implemented additional security measures to safeguard its systems.