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12% of MSPs lost clients following security incidents

www.kaseya.com • November 10, 2026

Cyberattacks are inevitable, and they’re looking to MSPs for answers as they brace for phishing, ransomware and costly downtime.

The 2026 Kaseya Cybersecurity Outlook report reveals where organizations are struggling, where they’re investing and how MSPs can seize new opportunities to deliver greater value.

Key findings at a glance

70% of businesses expect a successful phishing attack to occur in the 12 months

40% lost at least a full day to downtime after a security incident

74% of MSPs plan to expand security services to meet rising client requirements

Download the full report for deeper insights into security budgets, AI adoption, ransomware trends and more.

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The full story

This article is one source in a clustered incident — the cluster page carries the summary, timeline and every other outlet covering it.

Businesses Doubt MSPs' Ability to Combat Cyberattacks A recent report by Barracuda Networks indicates that many organizations are seeking managed service providers (MSPs) for cybersecurity but lack confidence in their ability to detect and respond to cyber threats. While 66% of surveyed organizations currently outsource security services, those considering MSPs reported lower confidence in threat detection and recovery capabilities. Only 29% of prospective MSP customers believe they can restore operations within hours after a security breach. Concerns about AI-related threats, such as phishing and insider threats, are prevalent among 59% of these organizations. Additionally, 74% of MSPs plan to enhance their security services to meet rising client demands. The report highlights a significant gap in understanding security risks among business leaders, with 95% of existing MSP customers valuing technical excellence and 40% emphasizing the need for clear communication regarding security issues. 1 sources 40

12% of MSPs lost clients following security incidents

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Extracted Entities

Attack Types (2)

MITRE ATT&CK (1)