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Major cyber incident at Ahold Delhaize: Albert Heijn, Food Lion, Hannaford and more offline

Retaildetail.Eu • October 12, 2026

, among others—has been dealing with what it calls a “large-scale IT outage.” The websites and apps are down, online orders cannot be processed, and last week’s prices are still displayed on the shelves in physical stores.

is also experiencing technical difficulties behind the scenes.

The outage, which the company describes as an “IT incident” or “security issue,” has led to a series of systems being shut down as a precaution. As a result, the websites, loyalty programs, and mobile apps of Albert Heijn, Etos, and Gall & Gall are temporarily unavailable in the Benelux. Customer service is also difficult to reach.

The full story

This article is one source in a clustered incident — the cluster page carries the summary, timeline and every other outlet covering it.

Cybersecurity Incident Disrupts Albert Heijn's Online Services Albert Heijn and its subsidiaries, Etos and Gall & Gall, have experienced a significant outage since Sunday evening, attributed to a cybersecurity incident. The supermarket chain initially described the issue as an 'IT incident' but later confirmed it as a cybersecurity matter. The outage has rendered their websites and apps inoperable, preventing online orders and affecting in-store operations due to electronic price tags displaying outdated promotions. Customers are advised to retain their receipts for missed discounts as the loyalty program is also down. Albert Heijn is investigating the incident and prioritizing the protection of customer data. The duration of the outage remains uncertain, and customer service is unavailable due to the systems being offline. 3 sources 37

Extracted Entities

Companies (6)

Ahold Delhaize Albert Heijn Etos Food Lion Gall & Gall Hannaford