Major fashion company sends warning to customers after data breach

The parent company of fashion brands including Hobbs and Phase Eight has apologised to customers after it was hit by a “cybersecurity incident”. In an email to customers, the company said: “On Sunday 11th October, TFG London identified a cybersecurity incident affecting some of our IT systems.

“As soon as we identified the incident, we activated our business continuity plan, engaged external cybersecurity experts and informed relevant authorities. Our investigation is ongoing, and we are working hard to get all our systems back up and running as quickly and safely as we can.

“All our stores are open as normal, and our teams will be happy to welcome you.”

Orders made on or after Sunday may be delayed, the company warned, but urged customers not to reorder. TFG London said there was no reason to believe its customers’ payment information was at risk. The email continued: “Importantly, payment processing is carried out by a third-party provider.

“Based on our investigation so far, we have no reason to believe that payment information is at risk. As our investigation continues, we will be working to identify if any sensitive information related to our customers was impacted. If we determine that your personal information was affected, you will be directly informed. We do not believe it is necessary to change your account login information at this time.

“Our investigation is ongoing, and our teams are working tirelessly to get all our systems running again safely. We know this news may be unsettling, and we’re committed to keeping you updated as we have more information to . We are very sorry for any inconvenience this incident has caused.”