Phase Eight and Hobbs apologise amid cybersecurity attack

The parent company of UK fashion brands including Hobbs and Phase Eight has confirmed it was hit by a “cybersecurity incident” at the weekend.

Customers received an email from TFG London in which the company apologised and said it hoped to get its systems working again quickly.

The firm said it became aware of the “cybersecurity incident” on Sunday, October 11, affecting its UK subsidiary TFG London, with some IT systems impacted – specifically its Phase Eight, Hobbs and Whistles brands.

In an email to customers, the South African retail group, The Foschini Group, said: “On Sunday 11th October, TFG London identified a cybersecurity incident affecting some of our IT systems.

UK High Street shops that no longer exist

“As soon as we identified the incident, we activated our business continuity plan, engaged external cybersecurity experts and informed relevant authorities.

“Our investigation is ongoing, and we are working hard to get all our systems back up and running as quickly and safely as we can.

“All our stores are open as normal, and our teams will be happy to welcome you.”

TFG London urges customers not to reorder following cybersecurity attack

TFG London told customers that any orders made on or after Sunday could be delayed, but it told customers not to reorder.

It said it has no reason to believe its customers’ payment information was at risk.

The email continued: “Importantly, payment processing is carried out by a third-party provider.

“Based on our investigation so far, we have no reason to believe that payment information is at risk.

“As our investigation continues, we will be working to identify if any sensitive information related to our customers was impacted.

View this post on Instagram A post shared by Phase Eight (@phaseeight)

View this post on Instagram A post shared by Phase Eight (@phaseeight)

A post shared by Phase Eight (@phaseeight)

“If we determine that your personal information was affected, you will be directly informed.

“We do not believe it is necessary to change your account login information at this time.

“Our investigation is ongoing, and our teams are working tirelessly to get all our systems running again safely.

“We know this news may be unsettling, and we’re committed to keeping you updated as we have more information to .

“We are very sorry for any inconvenience this incident has caused.”

Asos apologises as hackers sent phone alert to customers

The news comes days after Asos apologised to customers who were sent a phone alert saying the online retailer had been hacked.

The fashion giant said it is investigating “unauthorised activity” involving a third-party platform and urged customers to disregard the notification and not click it or any links on it.

Asos, which has 16.5 million customers, said personal information, such as names and details, “may have been accessed” in the incident.

However, the company said it does not “believe that payment card information or account passwords were impacted”.

55 jobs lost as UK engineering company enters administration after 20 years

Over 1,000 jobs created as 110 old Beefeater, Brewers and Cookhouse sites to reopen

McDonald’s brings World Heist item to UK for first time after fans begged for it

In an email to customers on Tuesday evening, the firm said: “We’re sorry that you may have received an unauthorised push notification from us earlier today.

“Please disregard the notification and do not click or engage with the external third-party link it contained.”

Did you notice any issues when ordering from any TFG London brands? Let us know in the below.