Telus confirms some customers' personal information exposed in data breach

Telus says unauthorized individuals accessed customer accounts between Feb. 2025 and June 2026

Some Telus customers are being warned after the company confirmed unauthorized access to their personal information.

In an email to Daily Hive , a Telus spokesperson said, “We recently identified and blocked unauthorized access to limited information contained in a small number of telecom consumer accounts.” They did not state how many accounts were affected.

According to an email sent to customers, unauthorized individuals used compromised credentials to gain access to customer accounts sometime between February 2025 and June 2026.

The email reads, “These individuals may have used your account information to you in an attempt to persuade you to move your services away from Telus towards competitors, and/or made unauthorized changes to your Telus services.”

Customers who notice unexpected changes to their account and recent bills are urged to the company immediately. They’re also warned to be cautious of unsolicited calls service offers and door-to-door representatives.

Hackers reportedly stole nearly 1,000TB of data from Telus Digital

Hackers reportedly stole nearly 1,000TB of data from Telus Digital

“We have notified affected customers, provided complimentary identity protection, and contacted law enforcement as well as the Privacy Commissioner of Canada,” stated Telus’ spokesperson. “We are also inviting notified customers to us if they are concerned its veracity.”

In the email sent to customers, Telus states that it has retained Norton to provide two years of complimentary Telus Guardian identity theft protection.

Customers have until Nov. 30, 2026, to enroll in the service. Once activated, the membership includes identity theft and dark web monitoring, one-bureau credit monitoring, and an annual credit report and credit score.

The service also includes up to a $25,000 reimbursement for stolen funds, up to $25,000 compensation for personal expenses, and up to $1 million in coverage for lawyers and experts, in addition to access to an identity restoration team. Customers will also receive a free 90-day subscription to Norton Security Deluxe.

In March, Telus confirmed that hackers stole nearly a petabyte (1,000TB) of data over several months and demanded $65 million in exchange for not leaking it .

Update Sept. 11, 2026, at 3:51 p.m. ET: Updated with additional details from Telus.

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