Cyber Response
You provided DriveWealth, LLC (“DriveWealth”) with your personal information through an introducing broker dealer, registered investment advisor, or other financial institution, so that DriveWealth could open a securities brokerage account for you.
The privacy and security of the personal information we maintain is of the utmost importance to DriveWealth.
We discovered unauthorized access to our network occurred between September 4, 2026, and September 5, 2026. This security incident involved unauthorized access to personal data contained in certain systems of DriveWealth.
No unauthorized brokerage account activity including trading, transfer, withdrawal, ACAT request, or balance or position alteration was identified.
Production brokerage and trading systems and the client-facing platform were not impacted by this activity and continue to operate normally.
We are actively monitoring accounts for unauthorized activity. We are not aware of reports of identity fraud or improper use of information as a direct result of this incident. Our internal investigation into our own system has found no persistent threat to date. This finding has been independently validated by outside cybersecurity experts.
What Information Was Involved?
Based on our comprehensive investigation and document review, we discovered that certain personal information was exfiltrated from our network in connection with this incident, consistent with the description provided in the notice that we sent to you. At this time, we have no reason to believe any other sensitive personal information was affected. No passwords or financial payment information (such as credit card or bank account details) were compromised.
We wanted to make you aware of this incident and provide steps affected individuals may take in order to protect themselves, including enrolling in credit monitoring services (if Social Security number was impacted), placing a fraud alert/security freeze on your credit files, obtaining free credit reports, remaining vigilant in reviewing financial account statements and credit reports for fraudulent or irregular activity, and taking steps to safeguard against medical identity theft.
Practice good data security by ensuring that your computer has anti-virus protection and that it is up-to-date and by updating your passwords regularly, ensuring that your passwords are complex and unique and enabling Multi-Factor Authentication where possible.
Remain always alert to phishing scams. Phishing scams involve fraudulent (i.e., fake or “spoofed”) email messages that appear to come from legitimate sources and encourage you to (i) click on a link or open an attachment that will download malware onto your computer, or (ii) provide an unknown third party with certain types of information. For example, you may receive an email that directs you to input information, such as your username and password, into an unauthorized website. You may also receive an email from a source that appears to be legitimate but may be off in some way. An email may also be a phishing scam if it has certain anomalies, such as misspellings or awkward phrasings.
Forward any suspicious emails allegedly coming from DriveWealth to [email protected] before you click on any links, open attachments, or respond in any way.
For More Information.
Please accept our apologies that this incident occurred. We are committed to maintaining the privacy of personal information in our possession and have taken many precautions to safeguard it. We continually evaluate and modify our practices and internal controls to enhance the security and privacy of personal information.
If you have any further questions regarding this incident, please call our dedicated and confidential toll-free response line that we have set up to respond to questions at 1-844-770-4353 or email us at [email protected] . This response line and email handle are staffed with professionals familiar with this incident and knowledgeable on what you can do to protect against misuse of your information. The response line is available Monday through Friday, 8:00 am to 8:00 pm ET, excluding holidays.
– OTHER IMPORTANT INFORMATION FOR US CUSTOMERS –
Placing a Fraud Alert on Your Credit File .
We recommend that you place an initial one-year “Fraud Alert” on your credit files. A fraud alert tells creditors to you personally before they open any new accounts. To place a fraud alert, call any one of the three major credit bureaus at the numbers listed below. As soon as one credit bureau confirms your fraud alert, they will notify the others. The credit bureaus do not charge for this service.
Atlanta, GA 30348-5069
Fraud Victim Assistance Department
Chester, PA 19016-2000
Consider Placing a Security Freeze on Your Credit File .
If you are very concerned becoming a victim of fraud or identity theft, you may request a “Security Freeze” be placed on your credit file, at no charge to you. A security freeze prohibits, with certain specific exceptions, the consumer reporting agencies from releasing your credit report or any information from it without your express authorization. You may place a security freeze on your credit report by contacting all three nationwide credit reporting companies at the numbers below and following the stated directions or by sending a request in writing, by mail, to all three credit reporting companies:
Equifax Security Freeze
Atlanta, GA 30348-5788
Experian Security Freeze
TransUnion Security Freeze
In order to place the security freeze, you’ll need to supply your name, address, date of birth, Social Security number and other personal information. After receiving your freeze request, each credit reporting company will send you a confirmation letter containing a unique PIN (personal identification number) or password. Keep the PIN or password in a safe place. You will need it if you choose to lift the freeze.
If your personal information has been used to file a false tax return, to open an account or to attempt to open an account in your name or to commit fraud or other crimes against you, you may file a police report in the City in which you currently reside.
Obtaining a Free Credit Report .
Under federal law, you are entitled to one free credit report every 12 months from each of the above three major nationwide credit reporting companies. Call 1-877-322-8228 or request your free credit reports online at . Once you receive your credit reports, review them for discrepancies. Identify any accounts you did not open or inquiries from creditors that you did not authorize. Verify all information is correct. If you have questions or notice incorrect information, the credit reporting company.
Additional Helpful Resources .
Even if you do not find any suspicious activity on your initial credit reports, the Federal Trade Commission (FTC) recommends that you check your credit reports periodically. Checking your credit report periodically can help you spot problems and address them quickly.
If you find suspicious activity on your credit reports or have reason to believe your information is being misused, call your local law enforcement agency and file a police report. Be sure to obtain a copy of the police report, as many creditors will want the information it contains to absolve you of the fraudulent debts. You may also file a complaint with the FTC by contacting them on the web at by phone at 1-877-IDTHEFT (1-877-438-4338), or by mail at Federal Trade Commission, Consumer Response Center, 600 Pennsylvania Avenue, NW, Washington, DC 20580. Your complaint will be added to the FTC’s Identity Theft Data Clearinghouse, where it will be accessible to law enforcement for their investigations. In addition, you may obtain information from the FTC fraud alerts and security freezes.
Iowa Residents : You may law enforcement or the Iowa Attorney General’s Office to report suspected incidents of identity Theft: Office of the Attorney General of Iowa, Consumer Protection Division, Hoover State Office Building, 1305 East Walnut Street, Des Moines, IA 50319, , Telephone: (515) 281-5164.
Maryland Residents: You may obtain information avoiding identity theft from the Maryland Attorney General’s Office: Office of the Attorney General of Maryland , Consumer Protection Division, 200 St. Paul Place, Baltimore, MD 21202 , , Telephone: 1-888-743-0023.
Massachusetts Residents: Under Massachusetts law, you have the right to obtain a police report in regard to this incident. If you are the victim of identity theft, you also have the right to file a police report and obtain a copy of it.
New Mexico Residents: You have rights under the federal Fair Credit Reporting Act (FCRA). These include, among others, the right to know what is in your file; to dispute incomplete or inaccurate information; and to have consumer reporting agencies correct or delete inaccurate, incomplete, or unverifiable information. For more information the FCRA, please visit or .
In Addition, New Mexico Consumers Have the Right to Obtain a Security Freeze or Submit a Declaration of Removal
As noted above, you may obtain a security freeze on your credit report to protect your privacy and ensure that credit is not granted in your name without your knowledge. You may submit a declaration of removal to remove information placed in your credit report as a result of being a victim of identity theft. You have a right to place a security freeze on your credit report or submit a declaration of removal pursuant to the Fair Credit Reporting and Identity Security Act.
The security freeze is designed to prevent credit, loans, and services from being approved in your name without your consent. When you place a security freeze on your credit report, you will be provided with a personal identification number, password, or similar device to use if you choose to remove the freeze on your credit report or to temporarily authorize the release of your credit report to a specific party or parties or for a specific period of time after the freeze is in place. To remove the freeze or to provide authorization for the temporary release of your credit report, you must the consumer reporting agency and provide all of the following:
The unique personal identification number, password, or similar device provided by the consumer reporting agency;
The unique personal identification number, password, or similar device provided by the consumer reporting agency;
Proper identification to verify your identity; and
Proper identification to verify your identity; and
Information regarding the third party or parties who are to receive the credit report or the period of time for which the credit report may be released to users of the credit report.
Information regarding the third party or parties who are to receive the credit report or the period of time for which the credit report may be released to users of the credit report.
A consumer reporting agency that receives a request from a consumer to lift temporarily a freeze on a credit report shall comply with the request no later than three business days after receiving the request. As of September 1, 2008, a consumer reporting agency shall comply with the request within fifteen minutes of receiving the request by a secure electronic method or by telephone.
A security freeze does not apply in all circumstances, such as where you have an existing account relationship and a copy of your credit report is requested by your existing creditor or its agents for certain types of account review, collection, fraud control, or similar activities; for use in setting or adjusting an insurance rate or claim or insurance underwriting; for certain governmental purposes; and for purposes of prescreening as defined in the federal Fair Credit Reporting Act.
If you are actively seeking a new credit, loan, utility, telephone, or insurance account, you should understand that the procedures involved in lifting a security freeze may slow your own applications for credit. You should plan ahead and lift a freeze, either completely if you are shopping around or specifically for a certain creditor, with enough advance notice before you apply for new credit for the lifting to take effect. You should a consumer reporting agency and request it to lift the freeze at least three business days before applying. As of September 1, 2008, if you a consumer reporting agency by a secure electronic method or by telephone, the consumer reporting agency should lift the freeze within fifteen minutes. You have a right to bring a civil action against a consumer reporting agency that violates your rights under the Fair Credit Reporting and Identity Security Act.
To place a security freeze on your credit report, you must send a request to each of the three major consumer reporting agencies: Equifax, Experian, and TransUnion. You may these agencies using the information provided above.
New York Residents: You may obtain information preventing identity theft from the New York Attorney General’s Office: Office of the Attorney General, The Capitol, Albany, NY 12224-0341; Telephone: 800-771-7755 (TDD/TYY Support: 800-788-9898); Medicare Fraud Control Unit Direct Line: 212-417-5397.
North Carolina Residents: You may obtain information preventing identity theft from the North Carolina Attorney General’s Office: Office of the Attorney General of North Carolina, Department of Justice, 9001 Mail Service Center, Raleigh, NC 27699-9001, , Telephone: 877-566-7226.
Oregon Residents: You may obtain information preventing identity theft from the Oregon Attorney General’s Office: Oregon Department of Justice, 1162 Court Street NE, Salem, OR 97301-4096, , Telephone: 877-877-9392.
Rhode Island Residents: You may law enforcement, such as the Rhode Island Attorney General’s Office, to report incidents of identity theft or to learn steps you can take to protect yourself from identity theft. You can the Rhode Island Attorney General at: Rhode Island Office of the Attorney General, 150 South Main Street, Providence, RI 02903, , (401) 274-4400.
As noted above, you may obtain a security freeze on your credit report to protect your privacy and ensure that credit is not granted in your name without your knowledge. You have a right to place a “security freeze” on your credit report pursuant to chapter 48 of title 6 of the Identity Theft Prevention Act of 2006.
The security freeze is designed to prevent credit, loans, and services from being approved in your name without your consent. When you place a security freeze on your credit report, within five (5) business days you will be provided a personal identification number or password to use if you choose to remove the freeze on your credit report or to temporarily authorize the release of your credit report for a specific period of time after the freeze is in place. To provide that authorization, you must the consumer reporting agency and provide all of the following:
1. The unique personal identification number or password provided by the consumer reporting agency.
2. Proper identification to verify your identity.
3. The proper information regarding the period of time for which the report shall be available to users of the credit report.
A consumer reporting agency that receives a request in writing from a consumer to temporarily lift a freeze on a credit report must comply with the request no later than three (3) business days after receiving the request. If the request is made online or by phone, the consumer reporting agency must comply with the request within one (1) hour.
A security freeze does not apply to circumstances where you have an existing account relationship and a copy of your report is requested by your existing creditor or its agents or affiliates for certain types of an account review, collection, fraud control, or similar activities.
If you are actively seeking a new credit, loan, utility, telephone, or insurance account, you should understand that the procedures involved in lifting a security freeze may slow your own applications for credit. You should plan ahead and lift a freeze -- either completely, if you are shopping around, or specifically for a certain creditor -- with enough advance notice before you apply for new credit for the lifting to take effect.
You have a right to bring a civil action against someone who violates your rights under the credit reporting laws. The action can be brought against a consumer reporting agency or a user of your credit report.
To place a security freeze on your credit report, you must send a request to each of the three major consumer reporting agencies: Equifax, Experian, and TransUnion. These agencies can be contacted using the information provided above.
In order to request a security freeze, you may need to provide the following information:
1. Your full name (including middle initial as well as Jr., Sr., II, III, etc.);
2. Social Security number;
6. Proof(s) of identification (state driver’s license or ID card, military identification, birth certificate, etc.); and
7. If you are a victim of identity theft, a copy of either the police report, investigative report, or complaint to a law enforcement agency concerning identity theft.
Approximately 62,000 Rhode Island residents were impacted.
Washington, D.C. Residents: You may obtain information preventing identity theft from the Office of the Attorney General for the District of Columbia, 441 4th Street NW, Suite 110 South, Washington D.C. 2001, Telephone: 1-202-727-3400.
The full story
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