Cybersecurity Incident Update

Luminis Health continues to make considerable progress in restoring affected systems. We are pleased to that telephone service has now been restored across all Luminis Health locations.

With telephone service restored, patients can call their physician or surgeon’s office directly for scheduling, test results, prescription questions, and other care needs. MyChart, our patient portal, remains unavailable at this time. Patients should their doctor’s office directly for assistance.

Our hospitals, physician practices and clinics remain open and are seeing patients. In addition:

The Emergency Departments at Luminis Health Anne Arundel Medical Center (LHAAMC) and Luminis Health Doctors Community Medical Center (LHDCMC) are both open and caring for patients.

Surgeries are continuing at both hospitals.

Surgeries are also continuing at our ambulatory surgery centers.

We continue to welcome babies being delivered at LHAAMC.

Our teams continue to work around the clock to restore remaining impacted systems. Restoration is a complex process, and we are testing those systems for safety and quality as they are being restored.

Additionally, our online FAQs have been updated to include the latest information and guidance for patients and the community. Please continue to check the Luminis Health website regularly as new information becomes available.

Frequently Asked Questions

Is there an update on whether Luminis Health systems are operational? Luminis Health is pleased to report that it is making considerable progress in restoring affected systems. We are also testing those systems for safety and quality as they are being restored. We appreciate your patience and understanding.

Are Luminis Health telephones working, and who should I call if I need assistance? Yes. Luminis Health is pleased to report that telephone service has been restored across all Luminis Health locations. Patients can now call their doctor’s office directly for assistance with scheduling appointments, test results, prescription questions and other care needs.

Are Luminis Health hospital emergency departments open? Yes, both of the Emergency Departments at Luminis Health Anne Arundel Medical Center and Luminis Health Doctors Community Medical Center continue to be open and care for patients.

Are surgeries being performed at Luminis Health? Yes. Surgeries continue to be performed at both Luminis Health Anne Arundel Medical Center and Luminis Health Doctors Community Medical Center. Surgeries are also continuing at our ambulatory surgery centers. Visit our website for a list of surgical specialties, doctors, and locations.

Why is it taking time to restore affected systems? Restoring systems following a cybersecurity incident is a complex process. Our teams are working around the clock with leading third-party experts to carefully and safely restore affected systems. We will continue to provide updates as additional systems and services become available.

Will my appointment take longer than usual? Certain processes may take longer than usual while some systems remain unavailable. For example, you may be asked to complete paper forms. Our teams are working to minimize disruptions while continuing to provide safe, high-quality care. We appreciate your patience with our team members during this time.

Can I access my medical records during the incident? Access to certain systems and information remains limited while restoration efforts continue. Our clinical and operational teams have procedures in place to support the continued delivery of patient care during downtime.

If you have an immediate question related to your care or medical information, patients can now call their doctor’s office directly for assistance with scheduling appointments, test results, prescription questions and other care needs.

Should I be concerned if I receive an unexpected communication claiming to be from Luminis Health? Patients should remain cautious unexpected emails, text messages or phone calls requesting personal or financial information from any source. Do not provide sensitive information in response to an unsolicited communication. Luminis Health will provide information this incident through our official communications channels, including our official social media and our website.

Has Luminis Health determined who was responsible for the incident? The investigation into the cybersecurity incident remains ongoing. Our focus continues to be safely restoring affected systems, supporting patient care and determining the nature and scope of the incident.

Was patient information affected? Our investigation remains ongoing and is focused on safely restoring affected systems. If the investigation later determines that individuals need to be notified, we will take appropriate steps at that time, in accordance with applicable requirements.

Where can I find the latest information? As more information becomes available, we will provide updates as appropriate through these updated FAQs and on our official social media pages.

What happened? Luminis Health is currently responding to a cybersecurity incident affecting certain systems across our organization. We are actively investigating the incident with the support of legal counsel and third-party cybersecurity experts.

Are Luminis Health systems operational? Certain systems are currently unavailable as a result of the incident. Our teams are working urgently to safely restore affected systems as quickly as possible.

Is Luminis Health still providing patient care? Our priority remains providing safe, high-quality care to our patients. Certain operations may be affected by system availability. Patients with questions upcoming appointments or scheduled services can now call their doctor’s office directly for assistance with scheduling appointments, test results, prescription questions and other care needs.

Should I still come to my scheduled appointment? If you have an upcoming appointment or scheduled service, please call your doctor’s office directly for assistance with scheduling appointments, test results, prescription questions and other care needs.

What should I do if I cannot access MyChart or another Luminis Health system? Certain systems are currently unavailable while we respond to this incident. Our teams are working urgently to restore affected systems. If you have questions an upcoming appointment or scheduled service, please your doctor’s office directly for assistance.

When will systems be restored? Our teams are working urgently to safely restore affected systems as quickly as possible. We will provide updates as appropriate as more information becomes available.

Who should I with questions my appointment or scheduled service? We appreciate your patience. Patients can now call their doctor’s office directly for assistance with scheduling appointments, test results, prescription questions and other care needs.

Important Notice for Patients