Darktrace Unites Human Behavior and Threat Detection Across Email, Slack, Teams, and Zoom

Modern attackers no longer focus solely on inboxes, they target people and the productivity systems where work actually happens. Meanwhile, the boundary between internal and external usage of tools is becoming blurrier everyday – turning the entire workplace into the attack surface. In 2025, identity compromise emerged as the single most consistent threat across the global threat landscape, as observed by Darktrace research across our entire customer base. Over 70% of incidents in the US involved SaaS/M365 account compromise and phishing or email-based social engineering, making credential abuse the single most effective initial access vector.

Despite this upward trend, investment in existing security awareness training (SAT) isn’t moving the needle on reducing risk. 84% of organizations still measure success through completion rates 1 , even though completion of standard training correlates with less than 2% real improvement in risky behavior. 2 By prioritizing completion, organizations reward time spent rather than meaningful engagement, yet time in training doesn’t translate to retention or real-world decision-making. This compliance-first approach has left the workforce unprepared for the threats they actually face.

At the same time, attacks have evolved. Highly personalized, AI-generated campaigns now move fluidly across email, Slack, Teams, Zoom, and beyond, blending channels and even targeting systems directly through techniques like prompt injection. This new reality demands a different approach: one that treats people and the tools they use as a single ecosystem, where behavior and detection continuously inform and strengthen each other.

Only an adaptive communication security system can keep pace with the speed, creativity, and cross channel nature of today’s threats.

With this release, Darktrace brings together our new behavior-driven training solution with email detection, cross-channel visibility, and platform-level insights. Powered by Self-Learning AI, it delivers protection across both people and the communication tools they rely on every day, including email, Slack, Teams, and Zoom.

Each component learns from the others – training adapts to real user behavior, detection evolves across channels, and response is continuously refined – creating a powerful feedback loop that strengthens resilience and improves accuracy against today’s AI-driven threats.

Our brand new product, Darktrace / Adaptive Human Defense , closes the gap between human behavior and email security to continuously strengthen both people and defenses. Each user receives personalized training that adapts to their own inbox activity and skill level, with learning delivered directly within the flow of their day-to-day email interactions.

Darktrace now brings full-message analysis to Email, Slack, Teams, Zoom , and even generative AI prompts. The same leading behavioral analysis from EMAIL extends to every message, tracing intent, tone, relationships, and conversation flow across all communication activity for a complete understanding of every user interaction.

Darktrace transforms domain protection by linking DMARC, attack surface intelligence, and email security into a single, continuously evolving workflow. Instead of treating domain authentication and exposure as separate tasks, this unified approach shows not just where domains are vulnerable, but how attackers are actively exploiting them.

These updates are part of a broader Darktrace release, which also includes:

Join our Live Launch Event on April 14, 2026.

for an exclusive announcement event where Darktrace, the leader in AI-native cybersecurity, will be announcing our latest innovations, including a demo of our new product / Adaptive Human Defense, an exclusive conversation with a Darktrace customer, and a deep dive into the Darktrace ActiveAI Security Portal.

[1] 84% of organizations still measure security awareness training success through completion rates, a vanity metric with no correlation to behavior change. (Source: NIST Awareness Effectiveness Study, Forrester 2025)

[2] 'Limited benefit from embedded phishing training. Using randomized controlled trials and statistical modeling, embedded training provides a statistically-significant reduction in average failure rate, but of only 2%.' Ho, G., Mirian, A., Luo, E., Tong, K., Lee, E., Liu, L., Longhurst, C. A., Dameff, C., Savage, S., & Voelker, G. M. (2025). Understanding the Efficacy of Phishing Training in Practice. Proceedings of the 2025 IEEE Symposium on Security and Privacy.

Most industrial organizations today already have some level of asset visibility. The bigger challenge is maintaining a trusted, shared understanding of the environment as it evolves. OT teams still frequently rely on static diagrams, spreadsheets, and manually maintained documentation because these are often the only artifacts trusted by auditors, leadership, and engineering teams. However, these references quickly become outdated as environments change.

At the same time, compliance expectations continue to increase, particularly around IEC-62443 aligned programs. Producing defensible security evidence often requires teams to manually assemble reports across multiple tools while still debating asset inventories and classifications. This creates operational overhead and reduces confidence during audits, risk reviews, and incident response situations.

Darktrace / OT 's latest updates focus on helping industrial organizations close this operational gap by strengthening how OT security platforms support real workflows. This release enhances Operational Overview with architecture visibility, improves how industrial assets are represented, and introduces structured reporting capabilities aligned to governance needs.

Together, these improvements help organizations maintain a more reliable operational picture of their environments while reducing manual effort associated with documentation, reporting, and asset validation.

Understanding how industrial environments are structured is critical during investigations and risk reviews, yet architecture diagrams are typically maintained outside security platforms and quickly fall out of sync with operational changes. This disconnect makes it harder for OT, IT, and security teams to maintain a shared understanding of their environments when incidents occur.

Darktrace / OT introduces native OT architecture diagrams directly within Operational Overview, allowing teams to maintain a live representation of how OT assets and systems relate to each other inside the same platform used for monitoring and investigations.

These updates help organizations:

Accurate reporting remains a major operational challenge for industrial organizations, particularly when security posture must be demonstrated to auditors, regulators, and leadership. Many OT teams still rely on manual screenshots, spreadsheets, or fragmented exports to show asset inventories and compliance alignment.

Darktrace / OT introduces structured OT asset reporting and IEC-62443-3-3 compliance reporting directly from Operational Overview. These capabilities allow organizations to generate consistent, repeatable outputs based on continuously observed OT environments rather than manually assembled documentation.

These updates help customers:

Industrial environments rely on diverse technologies spanning manufacturing systems, power and utilities infrastructure, healthcare devices, and Industrial IoT deployments. Maintaining strong visibility across these environments requires both accurate device representation and deeper protocol understanding.

Darktrace / OT strengthens industrial context through expanded ICS and IoMT device classification alongside broader industrial protocol coverage. These improvements help organizations better understand specialized devices and communications across sectors such as manufacturing, energy, healthcare, and Industrial IoT.

These enhancements enable organizations to:

Darktrace / OT continues our focus on delivering capabilities that help industrial organizations operationalize security rather than simply deploy tools. By improving architecture understanding, strengthening asset representation, and supporting governance reporting, this release helps organizations manage OT security with greater confidence.

As industrial environments continue to evolve, organizations need more than visibility. They need the ability to maintain trusted operational understanding and demonstrate security readiness without increasing operational friction. This release reflects Darktrace’s continued commitment to supporting the priorities that matter most in OT: safety, uptime, and resilience.

AI has accelerated both innovation and attack speed. According to Darktrace’s State of AI Cybersecurity report, 92% of security believe that AI-powered cyber-threats are forcing them to significantly upgrade their defenses . Meanwhile, while security teams are expected to protect more complex environments with limited resources.

For Managed Security Service Providers (MSSPs), this challenge is amplified: delivering consistent, high quality outcomes across multiple customers and deployments without multiplying tools, consoles, or analyst workload.

Darktrace aims to address this challenge with new capabilities within the ActiveAI Security Portal s. This includes the introduction of a new Alerts Dashboard , designed to help MSSPs, and the customers they serve, operate more efficiently when triaging security alerts at scale.

Modern security teams often struggle to coordinate alerts across complex environments with multiple deployments, whether due to geography, regulation, or organizational structure.

As environments expand across regions, business units, and architectures, analysts are frequently required to log into multiple systems simply to understand what requires attention. This fragmentation slows triage, increases cognitive load, and makes it harder to deliver consistent outcomes.

The ActiveAI Security Portal addresses this challenge by providing a single, unified triage workspace that brings alerts from multiple Darktrace deployments together in one place without changing how those environments are architected.

For MSSPs, this creates a clearer operational view across customer accounts. For internal SOC teams, it delivers the same clarity across distributed enterprise environments.

The new ActiveAI Security Portal Alerts Dashboard is designed as a coordination layer , not a replacement for investigation tools.

From a single view, teams can:

At the core of the triage workflow is Darktrace’s Cyber AI Analyst , which automatically performs Level 1 and Level 2 triage by grouping related activity into evolving incidents.

Rather than presenting analysts with disconnected alerts, Cyber AI Analyst builds context automatically,reducing noise and surfacing what matters most. As new events or assets are detected, incidents update dynamically, ensuring teams are always working with the most current information.

This allows analysts to prioritize effectively, respond faster, and spend less time manually correlating activity across systems.

Many MSSPs and enterprises operate environments that are intentionally segmented by geography, regulation, or business function. The ActiveAI Security Portal respects this reality.

Alerts from multiple deployments are surfaced in a single operational queue , but incidents remain scoped to how environments are configured. Where customers use a Unified View, Cyber AI Analyst can correlate activity across submasters; where they do not, the dashboard still provides consolidated triage without forcing artificial correlation.

This flexibility makes the Alerts Dashboard valuable across a wide range of operational and architectural models.

While the ActiveAI Security Portal is purpose-built for MSSPs managing multi-customer operations, it also delivers immediate value for customers with complex, multi-deployment environments .

Enterprise SOC teams can now triage alerts across regions or business units from one place without deploying additional infrastructure purely for visibility. In this way, the dashboard supports both outsourced and in-house security teams facing similar coordination challenges.

The new Alerts Dashboard builds on capabilities introduced in the ActiveAI Security Portal in November , reflecting Darktrace’s continued focus on operational efficiency and AI-driven workflows.

Together, these enhancements bring the efficiency gains of Cyber AI Analyst and self-learning detection directly into the day-to-day work of SOC teams, making it easier to operate, scale, and deliver outcomes across increasingly complex environments.

This is not a one-off feature launch, but part of a broader evolution toward AI-native security operations .

As AI continues to reshape both the threat landscape and security operations, the ability to coordinate, prioritize, and respond efficiently will define successful SOCs.

The ActiveAI Security Portal is designed to help MSSPs and customers meet that challenge today, while providing a strong foundation for what comes .