Freeze

A security freeze, often known as a credit freeze, limits access to your Experian credit report—helping protect you against identity theft.

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A security freeze will remain on your credit file until you remove it.

You no longer need a PIN to manage your credit freeze with Experian. All you need is a free Experian account to manage your freeze.

Parents and guardians can freeze the credit file of their children under the age of 16. You can request a minor’s credit report, fraud alert or security freeze by mail.

You can permanently remove/lift a security freeze on your credit file with one click or schedule an unfreeze for a specified time period.

You can freeze and unfreeze your Experian credit file in real time using our online service.

A security freeze limits access to your Experian credit report without your permission. Freezing your credit can help protect against identity theft and fraud. Having a freeze on your credit report will not affect your credit scores, but it may prevent your credit report from being accessed until you unfreeze your credit report or credit file. When you freeze your credit, you are still able to submit a loan or credit application to a potential lender, however the lender will be unable to pull your credit file to assess your creditworthiness and make a decision on your application. If you would like for the lender to assess your credit, simply unfreeze your credit file or schedule a thaw in advance for the dates you plan to process a credit application.

Freezing or unfreezing your credit report online with Experian is done in real time. You can add or remove a freeze and schedule an unfreeze. When unfreezing your credit report, you have two options. You can permanently remove a freeze until you decide to freeze it again. Alternatively, you can schedule a thaw while your credit report is already frozen, where you can specify the start and end date. This makes it convenient when you know you will need to apply for credit, such as when you are in the market to get a new car loan.

Every time you place a freeze, remove a freeze, schedule a thaw or cancel a scheduled unfreeze, you will be alerted of updates so you have the confidence that your Experian credit report is secured. Alerts can be sent via email.

Yes, a security freeze can limit access to your credit, even if it was authorized by you. If you know you are going to apply for new credit, you can plan ahead and unfreeze or schedule an unfreeze, before you apply.

A security freeze will prevent most credit inquiries but there are still a few exceptions where someone can still access your Experian credit report:

You should request a credit freeze immediately after you’ve been a victim of identity theft or if you think your personal information has been accessed, perhaps in a data breach. Requesting a credit freeze will be important if your Social Security number may have been accessed.

While a credit freeze might be necessary in some instances, there are times when a fraud alert may be appropriate. A fraud alert lets potential lenders know that your personal information has been compromised and that someone may be trying to apply for credit in your name fraudulently. A fraud alert will not prevent a lender from accessing your credit, but requests the lender to verify your identity before granting you credit. When a fraud alert is requested, the other two credit bureaus (Equifax and TransUnion) are notified and fraud alerts are added to your credit reports with the 3 major credit reporting bureaus. You may add an initial fraud alert which remains on your credit file for 1 year. If you have been a victim of identity theft, you may add an extended fraud alert which requires proof of identity theft and protects victims for 7 years.

If you place a security freeze on your Experian credit report, it is not automatically shared with other credit reporting agencies. To freeze your other credit reports, you will need to Equifax ® and TransUnion ® separately.

Mail: Equifax Information Services LLC, PO Box 105788, Atlanta, GA 30348-5788

Phone: 1-888-378-4329

Mail: TransUnion, PO Box 160, Woodlyn, PA 19094

Phone: 1-800-916-8800

Experian’s online service is the easiest and quickest way to manage your credit freeze. If you cannot access our online service, you can us by:

If you would like to request a security freeze with Experian by mail you can write to:

Experian Security Freeze P.O. Box 9554 Allen, TX 75013

Written requests should include the following information:

Ensure that each copy is legible and displays your name, current mailing address and issue date. Updating your security freeze or unfreeze will take up to 3 days upon receiving your mailed request.

You can also us by phone to add or remove a security freeze.

1-888-EXPERIAN ( 1-888-397-3742 )

A security freeze and Experian CreditLock will both limit access to your Experian credit report, while a fraud alert requests creditors to verify your identity before granting credit.

The first step in protecting yourself from identity theft is learning how it occurs. From there, you can start taking steps to limit your exposure. There’s no way to prevent identity theft entirely, but you can make it harder for criminals to gain access to your information and accounts.