Access Now’s Digital Security Helpline works with individuals and organizations around the world to keep them safe online. If you’re at risk, we can help you improve your digital security practices to keep out of harm’s way. If you’re already under attack, we provide rapid-response emergency assistance.
Our 24/7 services are available with support in ten languages: English, Spanish, French, German, Portuguese, Russian, Tagalog, Arabic, Italian, and Ukrainian. We respond to all requests within two hours.
We are a free-of-charge resource for civil society around the world. We offer real-time, direct technical assistance and advice to civil society groups & activists, media organizations, journalists & bloggers, and human rights defenders.
The Helpline will walk you or your organization through assessing the risks you face in your work, and together we’ll prioritize your digital security needs. We’ll help you resolve existing problems, teach you some of the most important best practices, and help you get into a secure mindset for the future.
Before we can provide any support, we will conduct an initial process to verify that supporting you is within our mandate. You can r ead more our vetting process and determine whether you are elegible for support here . These are some of the groups we can assist:
If you are targeted based on your work or activism, we can help you protect your communications, secure your online accounts, and keep your sensitive information safe.
Case: Supporters of Mexico’s soda tax targeted with spyware Citizen Lab
Has your news site been blocked or taken offline? Need help communicating securely with editors and sources? We can help.
Case: Journalists in Armenia locked out of Twitter accounts.Coda
Whether you need to protect your communications with your partners, securely store evidence or other sensitive data, or stay safe when you travel, we’re here to assist you.
Case: Human rights defenders in Azerbaijan fend off malware attacks – Amnesty International
24/7, real-time, direct technical assistance and advice
No matter what digital security challenges you face, we offer a range of services and resources to help you be safe online:
Rapid response for digital security incidents
Personalized recommendations, instruction, and follow-up support for digital security issues
Help assessing risks and creating organizational or community security strategies
Guidance and educational materials on security practices and tools for organizations, communities, groups, and individuals
Support for securing technical infrastructure, websites, and social media against attacks
Referrals, capacity-building, in-person consultations, and training
Access Now’s Digital Security Clinic brings the Helpline to you.
Our technologists run clinics at conferences and events around the world, where attendees can raise questions and get immediate help.
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WHERE IS THE HELPLINE?
Education and Communities Manager
Europe Beatrice Martini Education and Communities Manager Helpline
Education and Communities Manager
Helpline SEA Regional Coordinator
Asia Pacific Dhyta Caturani Helpline SEA Regional Coordinator Helpline
Helpline SEA Regional Coordinator
Incident Response Manager
International Hassen Selmi Incident Response Manager Helpline
Incident Response Manager
Latin America and the Caribbean
Security Incident Handler
Latin America and the Caribbean Jean Carlo Lara Security Incident Handler Helpline
Latin America and the Caribbean
Security Incident Handler
Administrative and Communications Coordinator
Europe Luis Barrueto Administrative and Communications Coordinator Helpline
Administrative and Communications Coordinator
Security Incident Handler
International Mag Security Incident Handler Helpline
Security Incident Handler
Security Incident Handler
International Malika Sharif Security Incident Handler Helpline
Security Incident Handler
Digital Safety Specialist
Asia Pacific Marionne Sarmiento Digital Safety Specialist Helpline
Digital Safety Specialist
International Maxim Petrov Safety Specialist Helpline
Digital Security Helpline Director
International Mohammed Al-Maskati Digital Security Helpline Director Helpline
Digital Security Helpline Director
Security Incident Handler
International Oleg Serov Security Incident Handler Helpline
Security Incident Handler
Latin America and the Caribbean
Security Incident Handler
Latin America and the Caribbean Rocío Security Incident Handler Helpline
Latin America and the Caribbean
Security Incident Handler
Security Incident Handler
Asia Pacific Shinte Galeshka Security Incident Handler Helpline
Security Incident Handler
Platform Engagement Coordinator
Europe Tala Ismail Platform Engagement Coordinator Helpline
Platform Engagement Coordinator
Digital Security Helpline Manager
International Victor Novikov Digital Security Helpline Manager Helpline
Digital Security Helpline Manager
Security Incident Handler
International Vlad Security Incident Handler Helpline
Security Incident Handler
COMMUNITY & RESOURCES
Access Now’s Digital Security Helpline is a member of the Civil Society Computer Emergency Response Team ( CiviCERT ) , an accredited CERT focused on improving the incident response capabilities of civil society groups and individuals around the world.
CiviCERT is an initiative of Rapid Response Network ( RaReNet ) , a network of non-governmental organizations, internet content and service providers, and individuals who contribute their time and resources to globally improve the security awareness of civil society groups.
As part of Access Now’s work and in collaboration with the broader community, we create and contribute to guides and materials to help communities, organizations, and individuals improve their digital security. These guides target a spectrum of users, from non-technical users to website administrators. Please find some guides below:
Digital First Aid Kit
A resource for emergency situations, such as when your social media account is compromised, your website is attacked, or your computer is infected
Partner organizations have produced a number of guides and resources that we find valuable in our work, and you may too. They include:
From Frontline Defenders and the Tactical Technology Collective
Surveillance Self-Defense
From the Electronic Frontier Foundation
The full story
This article is one source in a clustered incident — the cluster page carries the summary, timeline and every other outlet covering it.
