Managed Detection And Response

24/7 MDR cybersecurity services combining AI and human expertise to achieve unmatched threat detection and rapid incident response, removing the need to maintain in-house security specialists.

Knowledge is power. Get unique cybersecurity expertise from ESET, which is part of the Joint Cyber Defense Collaborative ( JCDC ) led by the USA's CISA, and cooperates with other renowned authorities. ESET operates its own global telemetry and threat intelligence network leveraging 100M+ sensors, 11 R&D centers, and 35+ years of proven experience.

Speed matters. Reduce your incident detection & response time from months to just 6 minutes with ESET MDR. This makes ESET one of the fastest MDR services on the planet. Your business is protected 24/7 by the world's most experienced threat hunters, who monitor active malware groups and provide you with the highest level of cyber attack prevention.

Your business continuity, enabled. ESET MDR helps tackle zero-day cyber attacks, making it the ideal service to comply with cyber insurance requirements. EDR/XDR and MDR are becoming critical components of cybersecurity insurance programs and other security requirements.​

First to see, first to detect Geographically unique coverage has allowed ESET to be the first to detect numerous threats that are now well known.

Time to discover and respond to a threat

Source: Verizon 2025 Data Breach Investigations Report and public websites of sample MDR providers as of July 2025. Mean Time to Respond (MTTR) is the average time between the initial detection of a security incident and the first action taken to address it.

Source: Verizon 2025 Data Breach Investigations Report and public websites of sample MDR providers as of July 2025. Mean Time to Respond (MTTR) is the average time between the initial detection of a security incident and the first action taken to address it.

Cybersecurity skills gap: MITIGATED

Operational visibility: OPTIMIZED

Breaches and ransomware: PREVENTED

Security Operations Center (SOC): ON-BOARDED

Cyber resilience: ELEVATED

Cybersecurity skills gap: MITIGATED

Operational visibility: OPTIMIZED

Breaches and ransomware: PREVENTED

Security Operations Center (SOC): ONBOARDED

Cyber resilience: ELEVATED

ESET is a Market Leader in MDR, according to the KuppingerCole Leadership Compass 2026.

Ideal for small and mid-sized businesses

Ideal for enterprise-grade organization

Continuous Threat Monitoring, Triage and Response Human-led service that leverages IoC, IoA, UEBA, AI, internal and external TI feeds to decloak and reveal malicious activity, perform containment and eradication actions, to prevent serious damage.

Expert-Led Threat Hunting Security experts continuously evaluate and correlate detections via a structured and mapped incident, providing you with another layer of threat hunting.

Active Campaign Threat Hunting Proactive monitoring and identification of signs of ongoing adversary groups' campaigns to stay a step ahead of their advanced attack techniques.

Global Threat Intelligence Team By your side, with knowledge of all the most important emerging threat detections for cyber crime, APTs and zero-days – and constantly implementing measures to counter them.

Behavior Patterns and Exclusions Optimization Detection and response optimization reflecting behavior patterns and exclusions that are constantly aligned with your evolving environment.

Behavior Patterns Library Entitles you to access sophisticated behavior patterns that can be further tailored to your environment.

Tailored Reporting Automatic or on-demand reports incidents, the status of your environment, and other updates flowing from ESET MDR services.

Standard Weekly or monthly automatically generated​ reports

Advanced Custom reports with detailed context explained interactively

Retrospective Threat Hunting Complex, hypothesis-driven threat hunting that uses deep analysis, historical data, and observation of potential threat actors to pre-empt attacks.

Customized Threat Hunting Customized threat hunting based on customer´s requirements on a recurring basis, focused on current global trending threats.

Attack Vectors Visibility A purpose-built design feature of the ESET interface allows analysis of individual parts of each attack, thereby identifying specific attack vectors.

Digital Forensic Incident Response (DFIR) Assistance In the event of an incident or identified threat, a dedicated security expert is available to provide you with a consultation, detailed file analysis or digital forensic analysis.

Dedicated Incident Response Lead In case of an incident, a security specialist can, with your cooperation, provide you with a complete end-to-end resolution of the issue.

Expert Assistance for MDR Alerts, with More Context Guidance from a dedicated expert and full-spectrum IT security assistance to make the most of the premium MDR service – at a time that suits you.

Malware Detection Support Allows you to communicate any detection problems, or suspected false positives and tailor your custom detection rules to meet your specific needs and environment.

Malware File Expert Analysis Receive a tailored response from security experts. Consultations are provided, potentially leading to file or digital forensic analyses.

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Download PDF overview

Continuous protection for your evolving IT environment, with premium cyber risk management and 24/7 ESET expertise on call.

Ideal for small and medium-sized businesses

Fusion of ESET's world-class research expertise and cutting-edge IT security solutions.

Ideal for enterprise-scale organizations

Raicam Group, an automotive company founded in 1982, now benefits from a high-performance solution that eliminates any need to acquire or maintain additional internal IT security resources. ESET's 24/7 MDR service allows Raicam to keep track of its network security status without risk of interruption due to lack of staff. The result is a more efficient use of resources, and an improved market position.

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Prevention is ESET’s specialty, but in this environment of rapidly evolving cyber risks it’s not always possible. That’s why a more holistic approach, based on managed detection and response, is advisable.

Each engagement begins with an assessment of your environment, infrastructure and needs. We create an individual customer security profile that allows us to integrate with your IT security function.

With deep experience in the needs of numerous industry verticals, and experts on call, this is the opposite of a one-size-fits-all service.

ESET was named a 'Leader' in the 2024 IDC MarketScape for Modern Endpoint Security

ESET was awarded in multiple independent tests

ESET is a ‘Top Player’ in Advanced Persistent Threat protection ESET has been recognized as a ‘Top Player’ for the fifth year in a row in Radicati’s 2024 Advanced Persistent Threat Market Quadrant

ESET is appreciated by customers worldwide

ESET is a Market Leader in the KuppingerCole Analysts Leadership Compass 2026

"ESET professionals have a high grade of expertise."

Network and Security Administrator, Healthcare and Biotech ( via Gartner Peer Insights )

Investigate, identify and resolve threats to your endpoints.

Personalized assistance with XDR and 24/7 support.

Protected by ESET since 2017 More than 9,000 endpoints

Protected by ESET since 2019 1,200 devices & 2,700 mailboxes

Protected by ESET since 2016 More than 32,000 endpoints

ISP security partner since 2008 2 milion customer base