Acronis Launches 24/7 MDR Service for MSPs

• •Acronis has introduced a 24/7 MDR service for MSPs to enhance their security capabilities.
• •The service consolidates multiple security functions into a single operational platform.
• •Acronis TRU will manage incident response, allowing MSPs to focus on customer communication.

Acronis has launched a managed detection and response (MDR) service aimed at managed service providers (MSPs), providing 24/7 security capabilities without the need for in-house security operations centers. The service integrates threat detection, incident response, recovery, and reporting into a single platform, addressing the operational gaps many MSPs face in delivering continuous security. Acronis's Threat Research Unit (TRU) will manage the service, allowing MSPs to focus on customer service rather than tool management. The platform promises improved response times with defined service level agreements (SLAs), including a maximum mean time to respond (MTTR) of 60 minutes and as little as 15 minutes for critical incidents. This offering is designed to reduce operational risks and enhance the effectiveness of security measures for MSPs of all sizes. The launch reflects a shift from reselling tools to delivering comprehensive security outcomes.