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ASOS Customers Receive Threatening Notification in Suspected Hack

ASOS Customers Receive Threatening Notification in Suspected Hack

First seen 6 Oct 2026, 11:26 UTC • •

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ThreatCluster AI
ThreatCluster •October 6, 2026 at 12:58 UTC
  • •ASOS customers received a push notification claiming a data breach on October 6, 2026.
  • •The notification threatened to leak data unless the company engaged with the hackers.
  • •ASOS is investigating the incident, and its stock price fell nearly 12% following the notification.

On October 6, 2026, ASOS customers received alarming push notifications claiming that the company's systems had been hacked. The message, addressed to ASOS's data protection officer and IT department, stated, 'Dear ASOS DPO and IT, we have fully compromised the Snowflake instance. Engage with us, or we will leak it.' The notification included a link to a Telegram channel created by the alleged hackers, known as the Xuanye Group. ASOS has not confirmed whether a breach has occurred and is currently investigating the situation. The incident has raised concerns about the potential exposure of customer data, although the hackers claimed that payment information was not affected. Following the notification, ASOS's stock price dropped nearly 12%. Experts warn that the public nature of the threat could lead to phishing attempts targeting customers. The exact number of affected users is unclear, but reports indicate that thousands received the notification.

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Timeline

2026-10-06
Customers receive hack notification
Thousands of ASOS users received a push notification claiming a breach of the Snowflake instance, threatening data leaks.
Independent
2026-10-06
ASOS stock price drops
Following the notification, ASOS's stock price fell nearly 12% on the London Stock Exchange.
Cityam
2026-10-06
Experts warn of phishing risks
Cybersecurity experts advised customers to be cautious of potential phishing attempts following the notification.
BBC

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Common questions

What data may have been compromised?
The hackers claimed to have compromised the Snowflake instance, which could include customer data, but ASOS has not confirmed any specific data breach.
What should ASOS customers do now?
Customers should avoid clicking on any links in the notification and remain vigilant for phishing attempts.
Is ASOS's website still safe to use?
As of now, the ASOS website and app appear to be functioning normally, but users should exercise caution.