Servicenow
Calculating Mean Time To Contain Security Incidents
First seen 19 Feb 2026, 11:18 UTC
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Servicenow provides guidance on calculating the 'Mean Time to Contain' (MTTC) for security incidents. This metric is essential for organizations to measure their incident response effectiveness. The articles detail how to utilize Security Incident Response (SIR) metrics and Performance Analytics Dashboards for this purpose.
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Timeline
2026-02-18
Article published detailing MTTC calculation for clients
2026-02-19
Follow-up article on measuring MTTC using SIR metrics