Challenges Faced by Vulnerable Customers in Insurance Applications

Challenges Faced by Vulnerable Customers in Insurance Applications

First seen 24 Dec 2025, 16:02 UTC •ActuarialpostInsurancetimes •24.3

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Nearly half of vulnerable customers report difficulties with insurance applications, with 10.9% of consumers with disabilities or long-term health conditions having been denied insurance in the past. Key complaints include the time required to complete applications and the amount of medical information requested.

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