Professionaladviser
CII Launches Guide for Supporting Vulnerable Customers
First seen 2 Dec 2025, 18:33 UTC
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The Chartered Insurance Institute (CII) has released a new guide titled 'Managing Customer Vulnerability in Insurance and Personal Finance: A Practical Implementation Guide.' This guide aims to assist insurance and personal finance firms in identifying and supporting customers who exhibit vulnerability, as up to half of UK adults may show such characteristics at any given time.
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