DreamHost Password Resets Following Service Disruption

• •DreamHost initiated mandatory password resets for affected email and FTP/SFTP users.
• •The disruption began on October 23, impacting access to the File Manager and webmail services.
• •Account owners must manually reset passwords for affected users as DreamHost cannot contact individual accounts directly.

DreamHost has mandated password resets for some email and FTP/SFTP users after a service disruption that began on October 23, 2026. The incident affected the File Manager and webmail services, preventing users from accessing their accounts until account owners set new credentials. DreamHost has not disclosed the cause of the disruption or the number of affected customers, which includes over 400,000 users globally. The company initially reported connectivity issues with the File Manager, which escalated to password resets as a precaution. Customers have expressed frustration over the lack of communication regarding the incident. Administrators are advised to manage password updates through the DreamHost control panel and review email forwarding settings for any unauthorized changes. The status of the File Manager remains disrupted, and users are cautioned to update their credentials in email applications. DreamHost emphasizes that it will not request passwords via email.