Duke Energy Implements AI to Combat Customer Scams

Duke Energy Implements AI to Combat Customer Scams

First seen 12 Feb 2026, 21:16 UTC •Markets.FtGreenvillebusinessmagNews.Duke-Energy •39.7

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Duke Energy is utilizing artificial intelligence to enhance customer protection against increasingly sophisticated scams. The initiative aims to safeguard customers from fraudulent schemes by monitoring social media and advertisements for social engineering threats. Customers are advised to verify suspicious communications and report them to Duke Energy's support team.

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2026-02-12
Duke Energy announces AI initiative to combat scams
2026-02-12
Jessica Bishop emphasizes customer verification against scams

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