Mortgagesolutions Equity Release Council Launches Guidance Hub for Vulnerable Customers
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The Equity Release Council has launched Safe Steps, a guidance hub aimed at assisting later life lending professionals in addressing customer vulnerability. This resource provides practical tools, including case studies and adviser prompts, to help firms identify, record, and respond to vulnerable customers effectively. The hub was introduced at the Later Life Lending Summit in Sheffield on November 1, 2025.
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