ThreatCluster

FBI IC3 Issues Warning on Rising Tech Support Fraud Scams

First seen 1 Nov 2026, 02:12 UTC • •37

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ThreatCluster •November 1, 2026 at 03:44 UTC

•Tech support fraud complaints rose to 11,000 in 2017, with losses of nearly $15 million.
•Criminals impersonate tech support and government agents to defraud victims.
•Victims are contacted through unsolicited calls and pop-up messages.

The FBI's Internet Crime Complaint Center (IC3) has released updated guidance on tech support fraud, which remains a widespread issue affecting individuals globally. In 2017, the IC3 received approximately 11,000 complaints related to this type of fraud, with reported losses nearing $15 million, marking an 86% increase from the previous year. Criminals often impersonate representatives from legitimate tech companies or government agencies, claiming to resolve issues like compromised accounts or malware infections. Victims are typically contacted via unsolicited phone calls or pop-up messages on their devices. The IC3 has noted that fraudsters are increasingly posing as government agents to offer recovery assistance for previous losses. The scam affects victims in the United States and 85 other countries, indicating a broad international impact.

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Timeline

2017-01-01

Increase in tech support fraud complaints

IC3 received approximately 11,000 complaints related to tech support fraud, with losses totaling nearly $15 million.

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2 entities, 1 inferred relationships (STIX 2.1).

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Technique (2)

Phishing
T1566 - Phishing

Relationships

Phishing related to T1566 - Phishing

Common questions

How can I identify tech support fraud?

Look for unsolicited calls claiming to fix issues with your device or pop-up messages urging you to call a number.

What should I do if I fall victim?

Report the incident to the IC3 and your local authorities, and monitor your financial accounts for suspicious activity.

Are there any specific demographics targeted?

While victims are primarily in the U.S., reports indicate that individuals in 85 countries have also been affected.

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