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Good Smile Company Online Store Breach Exposes Customer Data

Good Smile Company Online Store Breach Exposes Customer Data

First seen 26 Oct 2026, 04:11 UTC • •
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ThreatCluster AI
ThreatCluster •October 26, 2026 at 05:11 UTC
  • •Unauthorized access to Good Smile Company's online store occurred between October 19-22, 2026.
  • •Customer data potentially exposed includes names, addresses, and limited payment card information.
  • •The online store is closed during the investigation, with no reopening date provided.

Good Smile Company reported unauthorized access to its online store, affecting customer data between October 19 and October 22, 2026. The breach involved the viewing of personal information such as names, addresses, and limited payment card details. The company has confirmed that full credit card numbers and security codes were not compromised. The online store is currently closed for investigation, and the company has patched the vulnerability believed to have been exploited. Affected customers will be notified via email once the investigation is complete. The incident was reported to Japan's Personal Information Protection Commission on October 23, 2026. Good Smile Company US confirmed that its operations were not affected by this breach.

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Timeline

2026-10-23
Breach disclosed
Good Smile Company announced unauthorized access to its online store, revealing potential exposure of customer data.
Ascii.Jp
2026-10-23
Investigation reported
The company reported the incident to Japan's Personal Information Protection Commission and began an internal investigation.
Essential-Japan

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Common questions

What customer data was compromised?
Potentially exposed data includes names, addresses, phone numbers, email addresses, and limited payment card information.
Is my payment information safe?
Full credit card numbers and security codes were not included in the breach, so those details remain secure.
When will the online store reopen?
The reopening date has not been provided as the investigation is ongoing.