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iPhone Duo Screen Cracking Issue: Users Report 'Crackgate'

iPhone Duo Screen Cracking Issue: Users Report 'Crackgate'

First seen 25 Oct 2026, 21:41 UTC • •
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ThreatCluster AI
ThreatCluster •October 26, 2026 at 19:33 UTC
  • •Users are reporting cracked screens on the new iPhone Duo, particularly at the hinge.
  • •Apple acknowledges the issue affects a small number of devices and recommends contacting AppleCare.
  • •Preliminary analysis suggests the problem may be due to assembly tolerances rather than a design defect.

Following the launch of Apple's iPhone Duo on October 23, 2026, numerous users reported cracks in the inner screen, particularly at the hinge. Dubbed 'Crackgate,' complaints emerged from various regions, including Australia and the U.S., with some users experiencing damage within hours of purchase. Apple acknowledged the problem, stating it affects a 'small number' of units and advised users to contact AppleCare for replacements. Preliminary analysis suggests the issue may stem from assembly tolerances rather than a design flaw, as durability tests showed no cracks after extensive folding. Reports indicate that users who purchased from Apple Stores have had more success with replacements compared to those from third-party carriers. The situation continues to evolve as more users share their experiences online, raising concerns about potential recalls.

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Timeline

2026-10-23
iPhone Duo launched
Apple released the iPhone Duo, its first foldable phone, amid high demand and supply shortages.
Au.Pcmag
2026-10-25
Reports of screen cracking surge
Users reported cracks in the inner screen after minimal usage, leading to the term 'Crackgate.'
Au.Pcmag
2026-10-26
Apple acknowledges display issue
Apple confirmed awareness of the cracked screen issue affecting a small number of iPhone Duos and advised users to seek replacements.
Theverge

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Common questions

What should I do if my iPhone Duo has a cracked screen?
Contact AppleCare for a replacement if your device is affected.
How widespread is the cracking issue?
Apple states it affects a small number of iPhone Duo units, but many users have reported similar problems.
Are there any costs associated with repairs?
Out-of-warranty screen damage could cost up to $999, but replacements may be covered if the issue is recognized.