Markets.Businessinsider Link11 Opens Customer Excellence Hub in Lisbon to Enhance Cybersecurity Support
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- •Link11 is opening a Technical Customer Excellence Hub in Lisbon to improve service.
- •Support for regulated industries will be EU-based starting Q4 2026, enhancing compliance.
- •The hub will employ in-house engineers, ensuring expertise in Link11's AI-powered solutions.
Link11, a European IT security provider, is opening a Technical Customer Excellence Hub in Lisbon to enhance its digital sovereignty and compliance with EU regulations. This hub will relocate technical customer service operations to the EU, ensuring that support for regulated industries is provided exclusively from within the EU starting in Q4 2026. The move is in response to regulations like DORA, NIS2, and KRITIS, which emphasize resilience and data sovereignty. Link11 aims to improve customer service and technical expertise by investing in in-house security engineers rather than third-party providers. The Lisbon hub will leverage a multilingual talent pool, enhancing support for critical infrastructure sectors and financial institutions. The company is committed to adhering to strict data security and compliance standards, reinforcing its position as a trusted provider in the cybersecurity landscape.
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