Microsoft Investigates Outage Affecting Teams and Office for the Web

Microsoft is investigating a significant service outage impacting users of Teams and Office for the web, preventing access to files. Affected applications include Excel and PowerPoint, with users receiving error messages indicating that online services are unavailable. The company is analyzing service telemetry to identify the root cause of the issue. This incident follows a recent cache configuration change that caused high CPU and memory utilization, affecting multi-factor authentication setup for some accounts. Microsoft has not disclosed specific regions affected or a timeline for resolution. The situation is ongoing, and further updates are expected as the investigation continues.

Key Points: • Microsoft is investigating a service outage affecting Teams and Office for the web. • Users are unable to access files, encountering error messages about service unavailability. • The outage is linked to a recent cache configuration change impacting system performance.