Railway.com Account Suspended by Google Cloud, Causing Major Service Outage

On May 19, 2026, Railway.com experienced a significant service disruption after Google Cloud suspended its account without prior notice. This incident led to widespread errors for users, including login failures and inability to access the dashboard. Railway's solutions engineer reported that resources appeared deleted, and Google confirmed the account suspension. Despite spending over $10 million annually on Google Cloud services, Railway faced delays in support engagement, taking an hour for Google to respond. The outage affected both non-enterprise and enterprise deployments, although the latter remained operational. As of May 20, Railway reported that some workloads were coming back online, but intermittent issues persisted. The company escalated the matter directly with Google, seeking clarification on the sudden suspension. Railway has a history of issues with Google Cloud, having previously shifted much of its infrastructure away due to past problems.

Key Points: • Railway.com faced a major outage due to an unexpected account suspension by Google Cloud. • Users experienced significant service disruptions, including login failures and dashboard access issues. • Railway escalated the incident with Google, seeking urgent resolution and clarification.