TruStage Cyberattack Linked to Malicious File Download

• •TruStage's cyberattack was triggered by an employee downloading a malicious file.
• •The company is currently in the recovery phase, restoring systems methodically.
• •Most credit insurance products are operational, but claims processes are temporarily manual.

TruStage has identified the likely cause of a cyberattack that began after an employee inadvertently downloaded a malicious file while installing legitimate software. The company detected unusual network activity on July 11, leading to an immediate shutdown of systems to contain the incident. Recovery efforts are ongoing, with systems being restored in a controlled manner. Most credit insurance and debt protection products are operational, but the company has implemented temporary manual workarounds for claims processes. TruStage is working with external cybersecurity experts and law enforcement to investigate the incident. The company has not yet determined if any data was accessed during the attack. It has also launched online resources for consumers to access information and initiate claims related to the incident.