Ideastream University Hospitals Disables Digital Services Amid Cybersecurity Incident
Article Content
- •University Hospitals disconnected from the internet due to unusual server activity.
- •MyChart and other digital services are currently offline but patient care remains unaffected.
- •Quest Diagnostics reported unauthorized access to patient records, with ongoing investigations.
University Hospitals disconnected its systems from the internet on October 23, 2026, after detecting unusual activity on its servers. This precautionary measure has led to disruptions in digital services, including the MyChart patient portal. The hospital stated that there is currently no impact on patient care delivery, but digital services may remain offline for several days. Quest Diagnostics, which provides lab services at UH, disclosed a cybersecurity incident involving unauthorized access to patient records. The investigation is ongoing, and Quest has hired external cybersecurity experts to assist. Both UH and Quest have not confirmed if the incidents are connected. As of October 24, 2026, UH's websites and MyChart remain unavailable, displaying error messages to users.
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