Virgin Media fined £23.8m by Ofcom over telecare migration failures

Mobilenewscwp • December 1, 2025

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Ofcom has warned that the migration must be handled with care for vulnerable customers especially those using telecare devices, where any loss of ...

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Virgin Media fined £23.8m for endangering vulnerable customers during landline migration Virgin Media has been fined £23.8 million by Ofcom for disconnecting thousands of vulnerable customers during the transition from analogue to digital landlines. The regulator found that the company failed to protect users of telecare services, placing them at direct risk of harm. The investigation was prompted by incidents reported in November and December 2023. 17 sources 27

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Ofcom Virgin Media