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Virgin Media fined £23.8m for endangering vulnerable customers during landline migration

Virgin Media fined £23.8m for endangering vulnerable customers during landline migration

First seen 1 Dec 2025, 11:41 UTC • •

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ThreatCluster AI
ThreatCluster •March 12, 2026 at 13:27 UTC

Virgin Media has been fined £23.8 million by Ofcom for disconnecting thousands of vulnerable customers during the transition from analogue to digital landlines. The regulator found that the company failed to protect users of telecare services, placing them at direct risk of harm. The investigation was prompted by incidents reported in November and December 2023.

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