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Cyber Helpline Launches Pilot in South Africa for Online Crime Victims

Cyber Helpline Launches Pilot in South Africa for Online Crime Victims

First seen 20 Oct 2026, 23:46 UTC • •
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ThreatCluster AI
ThreatCluster •October 21, 2026 at 01:17 UTC
  • •The Cyber Helpline pilot launched in South Africa on October 20, 2026.
  • •The service offers free support for various online crimes, including identity theft and scams.
  • •The helpline is based on a successful model from the UK and US, which has helped over two million people.

A new pilot of The Cyber Helpline has been launched in South Africa to support victims of cybercrime. This free, confidential service, initiated by MiDO Academy, The Cyber Helpline (UK), and Amazon Web Services (AWS), provides guidance and emotional support for various online threats, including fraud, identity theft, and harassment. The helpline builds on a successful model already operating in the UK and the US, where over two million individuals have accessed its services since 2018. Victims often experience mental health issues alongside financial losses, and the helpline aims to address both aspects. The pilot will run for 12 months to test localized support strategies before potential expansion. Victims can access the service at thecyberhelpline.com.

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Timeline

2026-10-20
Cyber Helpline pilot launched
MiDO Academy, The Cyber Helpline (UK), and AWS launched a pilot in South Africa to assist cybercrime victims.
Blog.Knowbe4
2026-10-20
Service details announced
The helpline provides guidance and emotional support for various online threats, tailored for South African victims.
thecyberhelpline.com

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Common questions

Who can access the Cyber Helpline?
Any South African victim of online crime can access the helpline for free support.
What types of cybercrimes does the helpline address?
The helpline covers online fraud, identity theft, phishing, sextortion, and more.
How long will the pilot run?
The pilot will run for an initial 12 months to assess its effectiveness in South Africa.