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Poryadok Retailer Faces Major Disruption from Cyberattack

Poryadok Retailer Faces Major Disruption from Cyberattack

First seen 2 Nov 2026, 16:14 UTC • •

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ThreatCluster AI
ThreatCluster •November 2, 2026 at 19:47 UTC
  • •Poryadok closed stores and suspended online services for five days due to a cyberattack.
  • •Customers reported being unable to access orders or customer support during the disruption.
  • •The attack's vector and potential data compromise remain undisclosed.

Russian home goods retailer Poryadok experienced a cyberattack that forced it to close several stores and suspend online services for five days. The company operates 48 stores across 32 cities and reported technical issues starting on Sunday, with its website, mobile app, and physical stores becoming temporarily unavailable. Poryadok confirmed the disruption was due to a cyberattack but did not disclose the attack vector or timeline for restoring services. Customers were unable to collect orders, access loyalty accounts, or reach customer support, leading to complaints about unfulfilled orders. Local media reported ongoing closures, particularly in Voronezh and Kursk. The full extent of the disruption remains unclear, and it is unknown if any customer data was compromised. Other Russian businesses have faced similar cyberattacks in recent months, indicating a broader trend of targeting retail and service sectors.

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Timeline

2026-10-30
Poryadok confirms cyberattack
The retailer announced that a cyberattack caused significant disruptions, affecting stores and online services.
Therecord.Media
2026-10-30
Stores closed for five days
Poryadok's physical stores and online services were unavailable for five consecutive days, impacting customer access.
Therecord.Media

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Common questions

What services are currently unavailable?
Poryadok's physical stores and online services, including order collection and customer support, remain unavailable.
Is customer data at risk?
It is currently unknown if any customer information was compromised during the cyberattack.
When will services resume?
Poryadok has not provided a specific timeline for restoring services or reopening stores.