Refund Fraud Becomes a Structured Underground Marketplace

• •Refund fraud has transitioned into a structured marketplace with digital products.
• •Techniques are sold for $50 to $300, lowering entry barriers for fraudsters.
• •Major retailers and payment platforms face billions in losses due to these schemes.

Refund fraud has evolved into a structured underground marketplace where techniques are sold as digital products. Researchers from Flare have identified a thriving ecosystem where fraudsters advertise refund methods, tutorials, and services aimed at exploiting return and payment dispute systems of major retailers and payment platforms. These schemes primarily leverage knowledge of customer service processes rather than sophisticated hacking. Common tactics include 'refund without return', chargeback fraud, and empty-box returns. Major platforms like Amazon and PayPal are frequent targets due to their customer-friendly policies. The underground market offers tutorials priced between $50 and $300, making it easier for new fraudsters to enter. This shift in cybercrime poses a significant financial threat to e-commerce companies, costing billions annually. Organizations are urged to enhance threat intelligence and implement effective fraud prevention strategies.